Submitting support requests

Please note that you need to be signed in to the Help Centre in order to submit a request.

Do the following to submit a request:

  • Make sure you are on the Home page of the Help Centre or at the top of the page.



  • Click on Submit a request


  • Enter a relevant subject in the Subject text box.


As you enter a subject, a list of suggested guides in the Help Centre appears.  If one of the guides might solve your problem we suggest having a look before submitting the request, otherwise continue with the process. 
  • Enter the details of your request in the Description text box.


  • Upload attachments, like screenshots of an error, by clicking on Add file.


  • Select the relevant file and click the Open button.


Note that the maximum upload is 20mb.
  • Click the Submit button to submit your request.


After submitting the request, one of our support staff will get back to you as soon as possible.

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