Please note that you need to be signed in to the Help Centre in order to submit a request.
Do the following to submit a request:
- Make sure you are on the Home page of the Help Centre or at the top of the page.
- Click on Submit a request
- Enter a relevant subject in the Subject text box.
As you enter a subject, a list of suggested guides in the Help Centre appears. If one of the guides might solve your problem we suggest having a look before submitting the request, otherwise continue with the process.
- Enter the details of your request in the Description text box.
- Upload attachments, like screenshots of an error, by clicking on Add file.
- Select the relevant file and click the Open button.
Note that the maximum upload is 20mb.
- Click the Submit button to submit your request.
After submitting the request, one of our support staff will get back to you as soon as possible.