Viewing submitted support requests

Please note that you need to be signed in to the Help Centre in order to view a submitted request.

To view your submitted support requests you can do the following:

  1. Click your profile icon on the upper-right side of the Help Centre home page, and then click My activities. Untitled_design__19_.png
    By default, the page displays all requests that you have submitted.
  2. To filter your requests by status, select a request status from the Status menu. Untitled_design__20_.png
  3. To search your requests, enter a search term in the Search requests box. Untitled_design__21_.png
  4. To see details about a request, click the request title. Untitled_design__23_.png
    Here you can continue communication with regards to the request (any updates to the request can be done here), see who the request is assigned to, as well as see the status of your request.

    The status of your requests can be the following:

    • Open: is a request that's been assigned to an agent who is working to resolve it.
    • Awaiting your reply: is a request that's been assigned to an agent, but the agent is waiting for more information from you before resolving the ticket.
    • Solved: is displayed when work on the request is complete.
  5. You will be able to mark a request as solved in this window if you no longer need assistance. This can only be done once the request has been assigned to one of our support agents. Untitled_design__25_.png
  6. You can create a follow-up on a solved request by searching for that request, clicking on it, continuing communication in the text box and clicking the Submit button. Untitled_design__26_.png
    If you have a long list of requests, filter the view by selecting Solved from the Status menu.
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