Marking a CRO as fetched

Marking a CRO as fetched is the final step in the CRO lifecycle, so when the item has been returned to the customer of the process has been fully completed.

When a CRO is marked as fetched it will not turn up in your reports, except in the List CRO's report where completed CRO's will still be listed.

If your own stock was used on the CRO, it will not be able to be marked as fetched as it still needs to be invoiced.

CRO's can be marked as fetched in two ways:

• In the Complete CRO window
• In the CRO's for Collection window

Complete CRO window

Watch this video to see how to mark a CRO as fetched in the Complete CRO window or follow the steps below it.

Navigate to the correct window

1. Navigate to Workshop / Internal Customer Repair Orders / Complete CRO.
2. Click on the Customer Items tab.

Call up the appropriate CRO

1. Enter or select the appropriate CRO number in the CRO Number text box.

Change the status

1. Click on the relevant item
2. Click the Status button.
3. Click on Fetched in the Select window that appears.

Save the changes

1. Click the Accept button.
2. Click Yes from the window that appears.
3. Print the workshop delivery note by specifying the print options and click the OK button, or click the Cancel button to close the window.

CRO's for Collection

Watch this video to see how to mark a CRO as fetched in the CRO's for Collection window or follow the steps below it.

Navigate to the correct window

1. Navigate to Workshop / Reports / CRO's for Collection.

Enter the report parameters

1. Enter (or select) the appropriate debtor account number in the Account text box or leave blank for all.
2. Enter (or select) a workshop location code in the Location text box or leave blank for all.

Generate the report

1. Click the Accept button.

Mark the CRO as fetched

1. Click on the relevant CRO.
2. Click the Fetched button.
3. Print the workshop delivery note by specifying the print options and clicking the OK button or click the Cancel button to close the window.