Transferring CRO's from one location to another enables you to always know where the item that needs to be repaired is. This helps you keep track and makes it convenient for you to check if, for example, the customer gives you a call and asks about the progress of the repair. You will then be able to check and say if the item is, for example, currently at the technician or at dispatch ready to be returned and so on.
Watch this video to see how to transfer CRO's between workshop locations or follow the steps below it.
Navigate to the correct window
- Navigate to Workshop / Internal Customer Repair Orders / Transfer CRO's.
Enter the parameters
- Enter (or select) the source location code in the From Location text box.
- Enter (or select) the destination location code in the To Location text box.
Transfer the CRO's
- Click on the workshop jobs that need to be transferred and press F3 to select or deselect them.
- Click the Accept button.
- Print the supporting documentation by specifying the print options and clicking the OK button or click the Cancel button to close the window.