Receiving RMA items

Watch this video to see how to receive RMA items or follow the steps below it.

Navigate to the correct window

1. Navigate to RMA's / Receive RMA Items.

Call up the appropriate RMA

1. Enter (or select) the appropriate RMA number in the RMA Number text box.

Enter the details

1. Enter a customer reference in the Customer Reference text box.
2. Enter a fault description in the FAULT DESCRIPTION column for the appropriate items.

Save the received items

1. Click the Accept button.
2. Specify the print options and click the OK button, or click the Cancel button to close the window without printing.