This function helps you to locate an RMA if you cannot remember their account number. You only need to enter a string that you can remember related to a certain search field.
Watch this video to see how to locate an RMA or follow the steps below it.
Navigate to the correct window
- Navigate to RMA's / RMA Maintenance / Locate RMA.
Enter the search options
- Enter a positioning value for an item number on the RMA in the Item Number text box, if required.
- Enter a positioning value for a serial number on the RMA in the Serial Number text box, if required.
- Enter a positioning value for the customer reference on the RMA in the Customer Reference text box, if required.
A positioning value can be anything you remember about either the item number, serial number or customer reference.
Generate the report
- Click the Accept button.