Testing RMA's

This function allows you to assign an RMA to a specific technician as well as add a fault description to the items on the RMA.

Watch this video to see how to test an RMA or follow the steps below it.

Navigate to the correct window

  1. Navigate to RMA's / Test RMA Items.

Call up the appropriate RMA

  1. Enter (or select) the appropriate RMA number in the RMA Number text box.

Enter the RMA details

  1. Enter a technician code in the Technician text box.
  2. Enter a fault description for the appropriate item in the FAULT DESCRIPTION column.

Save the changes

  1. Click the Accept button.
  2. Specify the print options and click the OK button or click the Cancel button to close the window without printing
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