This function allows you to assign an RMA to a specific technician as well as add a fault description to the items on the RMA.
Watch this video to see how to test an RMA or follow the steps below it.
Navigate to the correct window
- Navigate to RMA's / Test RMA Items.
Call up the appropriate RMA
- Enter (or select) the appropriate RMA number in the RMA Number text box.
Enter the RMA details
- Enter a technician code in the Technician text box.
- Enter a fault description for the appropriate item in the FAULT DESCRIPTION column.
Save the changes
- Click the Accept button.
- Specify the print options and click the OK button or click the Cancel button to close the window without printing